FAQ
A1 Posters FAQs
Whether you’re ordering posters for business, events, presentations or personal projects, you’ll find useful information here to help you get the best from our printing service.
We’ve answered some of the questions we’re asked most often, covering everything from preparing your artwork to choosing your paper and receiving your finished prints.
Ordering
How do I order my posters?
Ordering your posters is easy.
- Click “Upload your File” from the main menu.
- Upload your artwork in JPG, PNG, TIFF or PDF format.
- Select your preferred poster size and printing option.
- Add your print to the basket and complete the checkout process.
- We’ll carefully print, check and securely package your order before dispatch.
What file types can I upload?
We accept the following file types:
• JPG / JPEG
• PNG
• TIFF
• PDF
For the best results, please make sure your artwork is supplied at a suitable resolution for the size you want to print.
If you’re unsure whether your file is suitable, contact us before placing your order and we’ll be happy to advise.
What image resolution do I need for printing?
For the best print quality, we recommend supplying your artwork at 300 DPI at the final print size.
Lower-resolution files can still produce good results, depending on the size and viewing distance of the finished poster. If you’re unsure whether your artwork is suitable for the size you want, we’re happy to check it before printing.
Should I submit my artwork in RGB or CMYK?
RGB files generally produce the best results.
Our professional printing workflow is colour managed to produce accurate and vibrant prints. While we can accept CMYK files, we recommend supplying your artwork in RGB unless it has been specifically prepared for CMYK printing.
What payment methods can I use?
We accept the following secure payment methods:
• Credit Card
• Debit Card
• PayPal
All payments are processed securely during checkout.
Printing
What paper and finishes do you offer?
We offer a range of papers and finishes to suit different types of posters and applications.
Options include 160gsm, 180gsm and 200gsm poster papers, as well as gloss and matt laminated finishes, waterproof/tearproof printing and Fine Art printing.
Each option has its own characteristics, making it suitable for different requirements such as presentations, displays, exhibitions, promotional materials and longer-term use.
Do you offer custom poster sizes?
Yes.
We offer a wide range of standard poster sizes, and custom sizes may also be available depending on your requirements.
If you need a size that isn’t listed on our website, please contact us and we’ll be happy to discuss your requirements.
Do you offer laminated poster printing?
Yes.
We offer both gloss and matt laminated poster printing. Lamination adds an extra layer of protection to your print, helping to improve durability and resistance to everyday handling.
Laminated posters are a great choice for displays, presentations, signage and applications where additional protection is required.
Do you offer waterproof or tearproof printing?
Yes.
We offer waterproof and tearproof poster printing for applications where extra durability is required.
This option is particularly suitable for temporary outdoor displays, signs and other situations where the print may be exposed to moisture or more demanding handling.
Delivery
When will my order be dispatched and delivered?
Orders received before 1pm, Monday to Friday, are usually dispatched the same working day.
Delivery times depend on the service selected at checkout:
• Standard Delivery: 2–3 working days
• Faster Delivery: 1-2 day (UK mainland)
For full details, please see our Delivery page.
How will my posters be packaged for delivery?
Every order is carefully packaged to help protect your posters during delivery.
Smaller prints are packed in sturdy flat packaging where appropriate, while larger prints are securely rolled and placed in protective mailing tubes.
We take care to ensure your order arrives safely and in excellent condition.
Will I receive tracking information for my order?
Yes.
Once your order has been dispatched, we’ll send you an email confirming that it has been shipped. Where a tracked delivery service has been selected, tracking details will be included so you can follow the progress of your order.
Returns & Support
What should I do if my print arrives damaged?
We take great care when packing every order, but if your print arrives damaged, please contact us as soon as possible.
Please provide photographs of the packaging and the damaged print where possible. We’ll review the issue and work with you to find a suitable solution.
Can I return a print if I change my mind?
As our prints are produced to order using the artwork and specifications you provide, we’re generally unable to accept returns for unwanted or incorrectly ordered prints.
If there is a problem with your order, such as damage in transit or a printing issue, please contact us and we’ll be happy to look into it.
If your order has not yet entered production, we should be able to cancel it.
What is your returns policy?
As every print is produced to order, we cannot accept returns for unwanted or incorrectly supplied artwork.
However, if there is a problem with the quality of your print or it has been damaged during delivery, please contact us and we’ll do our best to resolve the issue quickly.
I have another question that is not answered here?
If you can’t find the information you’re looking for, please get in touch with us through our Contact Us page.
We’re happy to help with any questions about your artwork, printing, paper options, delivery or your order.
Still Have Questions?
Can’t find the information you’re looking for?
If you have a question about your artwork, printing, paper options, delivery or your order, please get in touch. We’re always happy to help.